To return products purchased online under our change-of-mind policy
Return to Store:
Online purchases may be returned to the “Franz Josef Wildlife Centre “with the original receipt. *We are unable to process refunds to PayPal.
Return via New Zealand Post
You are responsible for paying and returning the item to us
Follow these steps to setup the return:
- Contact us first to set up a return.
- Package your item(s) and address it to Ecommerce Returns, West Coast
Wildlife Centre, Franz Josef 7886
- You can track your return using your New Zealand Post article ID at https://www.nzpost.co.nz/tools/tracking
When will I get my refund after I have returned my order?
Once you have posted your return to us, please allow up to 2 weeks for your refund to be processed in full back to your original payment method.
How many days do I have to return my order?
For a change-of-mind return, you have within 30 days of receiving your order to lodge a return.
Can I exchange my product?
If you want to exchange your product under this return policy, please bring your product back to your nearest store or email us at firstname.lastname@example.org